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thesmarthospitalcompany®
Scope of
Services
The following list is a
summary of certain deliverable services (which is not intended to be all
inclusive) related to the phases of a hospital development project.
HMD has the expertise and resources to deliver a total Smart
Hospital®
development project including the post opening management
responsibility. As to
projects for which HMD is engaged as a development consultant, HMD will
provide project or management support for specified stages of project
development and / or specific activities during such phases of
development.
Planning Stage:
-
Project feasibility
study -- demographic analysis, patient origin, competitive market
capture, physician supply and demand
-
Assistance on
developing physician, community, local government and area business
support
-
Assistance in
preparing Certificate of Need Applications (if required by State)
-
Facilitate
on defining the operational deliverable of the planned
facility
-
Creation
of design and
operational model to achieve the operational objectives of the
facility
Project Start-up:
-
Selection of
architectural firm
-
Participation in the
facility design process
-
Selection of
construction project management firm, including the selection of
major equipment
-
Management of
equipment specification and selection with construction project
management firm
-
Development
and management of comprehensive
master project plan that documents the work flow and operational
issues to be considered by each department
-
Assembly
of the initial
project deployment team, dissemination of the master project plan and
assignment of accountabilities for key project components.
Operational Project
Management -- during construction:
-
Selection, hiring and
management of key administrative and departmental staff to prepare
facility for on-schedule opening.
-
Coordination and management
of
the process of defining, selecting and deploying technologies to be
utilized by the facility.
-
Establishment of operational patient flow procedures within each
department.
-
Development
of departmental metrics to be used in measuring efficiencies,
outcomes and satisfaction objectives
-
Training to department heads and staff for
process improvement customer service.
-
Orientation of medical staff for process improvement customer service
-
Project
management and coordination of all aspects of the
deployment of the hospital or service including:
-
Vendor
installation and training of information technologies
-
Vendor installation of medical equipment
-
IT coordination
and operational linkage of systems deployment
-
Policy
development
-
Procedure design
-
Operational
controls
-
Documentation
systems
-
Initial licensure
Post Opening:
-
Management
of the facility
under a three to five year management agreement if desired by
owner
-
Observation onsite for a
prescribed period of time to fine tune operational
processes and assist the administrator in the deployment of the
performance management and measurement system (minimum 90 days)
-
Organize evaluation
and improvement
of patient flow processes
-
Fine tuning of
customer service and service recovery programs
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