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thesmarthospitalcompany®
Scope of
Services
The following list is a
summary of certain deliverable services (which is not intended to be all
inclusive) related to the phases of a hospital development project.
HMD has the expertise and resources to deliver a total Smart
Hospital®
development project including the post opening management
responsibility. Projects for which HMD is engaged as a development consultant, HMD will
support for specified stages and / or specific activities during such phases of
development.
Planning Stage:
-
Project feasibility
study -- demographic analysis, patient origin, competitive market
capture, physician supply and demand
-
Assistance on
developing physician, community, local government and area business
support
-
Assistance in
preparing Certificate of Need Applications (if required by State)
-
Facilitate
on defining the vision of the planned
facility
-
Creation
of design and
operational model to achieve the operational objectives of the
project
Project Start-up:
-
Participate in the selection of
architectural firm
-
Participation in the
facility design process
-
Assist in the selection of
a construction project management firm
-
Recommendation of
equipment planning firms
-
Coordination of
equipment specification requirements with construction project
management firm
-
Development
and management of comprehensive
master project plan that documents the work flow and operational
issues to be considered by each department of the hospital
-
Assembly
of the initial
project deployment team, dissemination of the master project plan and
assignment of accountabilities for key project components.
Operational Project
Management -- during construction:
-
Create the organization
structure for managing the project during this phase with
designation of teams, members and roles and responsibilities.
-
Create a staffing plan to manage the
pre-opening cost for adding hospital employees at the appropriate
times during the project
-
Screening, interviewing and
recommendations of key administrative and departmental staff to prepare
facility for on-schedule opening.
-
Coordination and management
of
the process of defining, evaluating, selecting and deploying technologies to be
utilized by the facility.
-
Establishment of operational patient flow
and process designs for each
department.
-
Development
of departmental metrics to be used in measuring efficiencies,
outcomes and to achieve satisfaction objectives
-
Coordinate and conduct training to department heads and staff for
process design and improvement along with customer service programs
-
Orientation of medical staff on process improvement and customer service
programs
-
Management and coordination of all aspects of the
deployment of hospital services including:
-
Vendor
installation and training of information technologies
-
Vendor installation of medical equipment
-
IT coordination
and operational linkage of systems
-
Policy
and procedure development
-
Test of
procedures, mock patient care scenarios and testing of codes and
drills
-
Operational
controls
-
Documentation
systems
-
Initial licensure
for the state and federal agencies
Post Opening:
-
Management
of the facility
under a management agreement, if desired by
owner or continue to provide assistance through an operational
consulting agreement, if desired by the owner
-
Observation onsite for a
prescribed period of time to fine tune operational
processes and assist the administrator in the deployment of the
performance management and measurement system (minimum 60 days)
-
Organize evaluation
and improvement
of patient flow processes
-
Fine tuning of
customer service and service recovery programs
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